12 Lodge Wellness · Ottawa, Ontario
Privacy Policy
Your privacy matters, especially when you are reaching out about something personal. This page explains, in plain language, how this website handles the information you share.
What we collect
When you send an inquiry, application or interest request through this website, we collect the details you choose to share: your name, email address, phone number, who you are seeking support for, your preferred contact method, and the content of your message. Please do not include detailed medical records in website forms; anything health-related is discussed personally during the admissions process.
Why we collect it
We use these details to respond to your inquiry and, if you ask, to continue an admissions conversation. Submitting a form does not create an account or reserve a place. The HighLevel contact form displays its own follow-up permission checkbox; please review it before submitting. Separate website application and interest forms request permission to respond, not a marketing subscription.
Where your information is stored
The general contact form on Contact Us and Resources is hosted by HighLevel. Details entered there are sent directly to HighLevel for 12 Lodge, not saved through the website's own submission system. HighLevel handles that form under its own terms and privacy practices. Separate website applications, interest requests and the admissions popup continue to be stored in our website backend. Please contact us with questions about access, retention or deletion.
Website chat
The chat window on this site is provided by a third-party service (HighLevel). Messages you send through it are handled under that provider's own terms and privacy practices, which are separate from this policy.
Website measurement
With your consent, this site records simple, anonymous usage events — such as which pages are visited — to help us improve the website. No health information, message content or contact details are included, and nothing is recorded if you do not consent. You can change your choice at any time using the measurement preferences in the footer.
Your choices
You can ask us to correct or delete the information you have sent us at any time. Contact admissions using the details below and we will take care of it.
Contact us
Questions about this policy or your information? Call +1 (833) 33 LODGE or email info@12lodge.com.